PRIVACY POLICY
Last Revised: December 17, 2024
 
At PETDANANG, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website petdanang.com, use our services, or make purchases. By accessing or using our website and services, you agree to the practices outlined in this Privacy Policy. If you have any questions, concerns, or requests regarding your data, please do not hesitate to contact us at contact@petdanang.com.
 
1. Information We Collect
We collect information from you in various ways, including when you visit our website, make a purchase, or engage with our customer service.
 
1.1 Personal Information
Personal information refers to data that can be used to identify you. This may include:
 
Name: Your first and last name.
Email Address: Used for communication, order confirmation, promotions, and customer service.
Phone Number: Used for communication about your orders, shipping, and customer service.
Billing and Shipping Address: To process your payments and ensure timely delivery of products.
Payment Information: Credit card details, PayPal information, or other payment methods.
Account Information: If you register an account, your username, password, and account preferences.
Order History: Information about past orders to improve our services and offer personalized recommendations.
Other Information: Any other details you voluntarily provide to us, such as preferences, inquiries, and feedback.
1.2 Non-Personal Information
In addition to personal information, we also collect non-personal information such as:
 
IP Address: Used for security purposes and analyzing how our website is accessed.
Browser Type and Version: To ensure compatibility with our website.
Device Information: Whether you are visiting from a computer, tablet, or mobile device.
Cookies and Tracking Technologies: To enhance user experience and track user behavior on our website.
Location Data: Geolocation information, with your consent, to customize your experience.
2. How We Use Your Information
We use the collected information for the following purposes:
 
2.1 To Process Transactions
Your personal and payment information is necessary to process orders, deliver products, issue refunds, and provide customer service. We may also use this information to verify your identity during checkout.
 
2.2 To Improve Our Services
Your data helps us understand how our website is used, which allows us to improve the content, features, and functionality. This may include personalizing your shopping experience based on past interactions.
 
2.3 Marketing and Promotions
With your consent, we may send you marketing emails, promotional offers, and updates about new products or services. You can opt-out of receiving marketing materials at any time by clicking the unsubscribe link at the bottom of the emails or contacting us directly.
 
2.4 Customer Support
We use your information to respond to inquiries, resolve issues, and ensure that your experience with PETDANANG is positive. This may include providing after-sales support, helping with returns, exchanges, or troubleshooting.
 
2.5 To Comply with Legal Requirements
We may need to use your data to comply with legal obligations, such as preventing fraud, ensuring security, and meeting tax or regulatory reporting requirements.
 
3. Sharing Your Information
We take your privacy seriously and do not sell, rent, or trade your personal information. However, there are circumstances where we may need to share your data:
 
3.1 Service Providers
We may share your personal information with trusted third-party service providers who help us process payments, fulfill orders, or provide marketing services. These third parties are contractually obligated to protect your data and only use it for the purposes for which it was provided.
 
3.2 Business Transfers
In the event that PETDANANG undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website about any change in ownership.
 
3.3 Legal and Regulatory Compliance
We may disclose your personal information when required by law or to protect our rights. This includes responding to lawful requests by public authorities, such as to comply with national security or law enforcement requirements.
 
4. Security of Your Information
We use a combination of physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure. This includes SSL encryption for secure transactions, firewalls, and regular security audits.
 
However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are also responsible for safeguarding your account credentials and notifying us of any suspected unauthorized access.
 
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small data files that are placed on your device when you visit our website. They help us enhance your browsing experience by remembering your preferences, cart contents, and login credentials.
 
5.2 Types of Cookies We Use
 
Essential Cookies: Necessary for the website’s basic functions, such as order processing and security.
Performance Cookies: Help us understand how users interact with the site, allowing us to improve our website’s functionality.
Targeting Cookies: Used to track your browsing activities across websites for more relevant advertising.
5.3 Managing Cookies
You can manage your cookie preferences through your browser settings. However, if you disable certain cookies, some features of our website may not function properly.
 
6. Your Rights
You have several rights regarding the personal information we hold about you:
 
6.1 Access: You may request access to the personal data we hold about you.
 
6.2 Correction: If your information is incorrect or incomplete, you can request that we update it.
 
6.3 Deletion: You may request that we delete your personal data, provided that there are no legal obligations to retain it.
 
6.4 Opt-Out: You can unsubscribe from marketing communications at any time.
 
To exercise these rights, please contact us at contact@petdanang.com.
 
7. Children’s Privacy
PETDANANG does not knowingly collect or solicit personal information from individuals under the age of 13. If we discover that we have inadvertently collected such information, we will promptly delete it.
 
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the nature of our business. When we make changes, we will update the “Last Revised” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed.